Booking terms and conditions

1. Who we are

The tours offered on this site are organized and provided by PRUEBA — Razón social pendiente, legal ID 3-101-000000, domiciled at PRUEBA — Dirección pendiente, Costa Rica, under the brand Boka Verde.

You can contact us at help@bokaverdecr.com or by phone at +506 0000-0000, Todos los días, 7:00 a 17:00 (Costa Rica time).

2. Acceptance of these terms

These terms govern the purchase of tickets for our tours through this site. Before paying, you must read and accept them by checking the corresponding box. You can print them or save them as a PDF from this page, and the confirmation email includes a link to the version you accepted.

These terms are written in Spanish. Any translation into another language is only a courtesy; if they differ, the Spanish version prevails.

3. The tours

On each tour page we publish the essential information:

• description and duration;
• difficulty level;
• meeting point and start time;
• what is included and what is not;
• age, fitness or other requirements that apply;
• the ages the child ticket applies to.

That information is part of the offer and is binding on us. We recommend reading it before booking, because it confirms that participants meet the published requirements.

4. How to book

• Choose the tour, the date and the number of tickets of each type (adult, child or student).
• Enter your full name and email address. You do not need to create an account.
• When you move on to payment, we hold your seats for 15 minutes. If you do not start the payment or save your card within that time, the seats are released.
• Before booking you will see a summary with the tour, the date, the meeting point, the tickets, the total price with the tax breakdown, the cancellation conditions and the late-arrival tolerance.
• Before you enter your card, the site tells you whether the charge is made at that moment or later (clause 5).
• If the charge is made when you book, the booking is confirmed when the payment is approved. At that moment we send you a confirmation email with the purchase summary and a personal link to view or cancel your booking.
• If the charge is made later, the booking is registered when you save your card and we send you an email with the summary and your personal link. The booking is confirmed when we make the charge, and at that moment we send you the confirmation email.

Online bookings for each departure close a few hours before it starts. When a departure no longer accepts bookings, the site tells you.

If you do not receive our email within a few minutes, check your spam folder or contact us.

The person booking must be of legal age. If you book for other people, you declare that you act with their authorization and that you will inform them of these terms and the tour requirements.

Child tickets apply to the ages shown on the tour page. Student tickets require a valid student ID at the start of the tour; if it is not presented, we may charge the difference with the adult ticket.

5. Prices and payment

Prices are shown in United States dollars and include value added tax (13%) and any other applicable charge. There are no additional fees for booking online. Before paying you will see the total price with the tax breakdown.

Payment is made by credit or debit card through OnvoPay, the payment platform of ONVO Costa Rica S.A. Your card details are received directly by OnvoPay; we do not see or store the full card number or its security code.

If your card is in a currency other than the dollar, the conversion is made by your issuing bank at its own exchange rate, and the bank may charge fees for international purchases. For reference, the official rate is the Central Bank of Costa Rica reference selling rate.

Charge after booking. When the charge is not made at booking, you save your card and authorize us to charge the total once the departure is confirmed. We charge nothing when you book. A departure is confirmed when it reaches its minimum number of participants or when we decide to run it (clause 7). The charge is made when the departure is confirmed, which may happen as soon as it reaches its minimum or in the days before the departure, without you having to do anything; if you book a departure that is already confirmed, it is made within the following minutes.

Before charging we may place a hold for the total on your card. A hold is not a charge: if the departure is not confirmed, we release it without charging you anything. How long it takes to disappear from your balance depends on your issuing bank.

If your bank declines the charge or asks you to confirm it, we email you a link to change the card or confirm the charge, with the deadline to do so. If you do not resolve it in time, the booking is cancelled without any charge.

For every purchase we issue the corresponding electronic invoice and send it to the email address given in the booking.

In exceptional cases, two people may pay for the last seats of a departure at the same time. If no seats are left when your payment is confirmed, we cancel the booking, refund 100% automatically and let you know by email.

6. Cancellation by you

If we have already charged your booking, you can cancel it under these conditions:

• 24 hours or more before the tour starts: we refund 100% of what you paid.
• Less than 24 hours before: no refund.
• If you do not show up, or arrive after the late-arrival tolerance shown in the purchase summary and in your confirmation email without letting us know: it counts as a no-show and there is no refund.
• Once the tour has started there is no refund.

If we have not charged your booking yet, you can cancel it at any time at no cost. If we had already placed a hold on your card, we release it. While a charge is in progress, the booking cannot be cancelled until the charge finishes.

Hours are counted in Costa Rica time. You can cancel from the "View my booking" button in our emails; before confirming the cancellation, the system shows you the amount that will be refunded.

If you prefer to change the date instead of cancelling, write to us at help@bokaverdecr.com at least 24 hours in advance. We can move a booking that has already been charged to another departure of the same tour with available seats, at no cost, and we confirm the new date by email.

7. Cancellation by us

Minimum number of participants. Some tours need a minimum number of participants. If a departure does not reach that minimum, we decide whether to run it anyway or to cancel it. If we cancel it for this reason, we let you know by email at least 24 hours before the start and refund 100% of what you paid; if we had not charged you yet, we charge you nothing. If we decide to run it, your booking stands and, if it had not been charged yet, we make the charge. A booking that was not charged before the departure starts is cancelled without any charge.

Weather, safety and force majeure. Weather conditions, safety and other causes beyond our control can prevent a tour, and you book accepting that risk. If one of them prevents us from running it, we cancel the departure and let you know by email. In these cases there is no automatic refund: we review each booking that has already been charged and let you know our decision by email, which may be a 100% refund, a free change to another date or no refund. While we review it, the booking cannot be cancelled from the site. If we had not charged you yet, the booking is cancelled without any charge.

Other changes. We do not change the date, time or meeting point of a departure that already has bookings. If we have to cancel for any other reason, we refund 100% of what you paid.

8. Refunds

There is a refund only in the cases set out in clauses 5, 6, 7 and 9. When there is one, it is always for 100% of what you paid: we do not deduct fees or charges.

Refunds are made to the same card you paid with and are processed as soon as the cancellation is confirmed. When the amount appears on your statement depends on your issuing bank.

If the money cannot be returned to the card (for example, because the card was closed or because the payment processor no longer allows reversing the charge), we return it by bank transfer or SINPE Móvil to an account in the name of the person who made the booking, at no cost to you. To do so, we ask you for the account details by email.

9. Participation and safety

Participants must follow the guide’s instructions. Before booking, check that all participants meet the requirements published for the tour. If someone has a health condition that may affect their participation, we recommend asking us before booking.

On adventure tours, each participant (or their parent or guardian, if under age) must sign at the start of the tour the liability agreement required by adventure tourism regulations.

The guide may prevent a person from taking part when their participation puts their own safety or that of others at risk (for example, being under the influence of alcohol or drugs, or not meeting a published safety requirement). In those cases there is no automatic refund: we review the case and let you know our decision by email, which may be a 100% refund of the booking or no refund.

10. Our liability

We are responsible for providing the tour as offered, with the staff, permits, equipment and safety measures required by law.

Nothing in these terms limits our liability for harm to the life, health or physical integrity of participants, or for failure to provide or defective provision of the service, as established by law.

We are not responsible for personal belongings you have not handed over to us for safekeeping, or for third-party services you hire on your own (for example, transport to the meeting point).

11. Minors

Minors must take part accompanied by their parent or guardian, or by an adult they have authorized. Whoever books tickets for minors declares that they have that authorization. We do not ask for any information about minors to book, only the number of tickets.

12. Personal data

We process your personal data in accordance with our Privacy notice, which you accept separately when booking through an independent checkbox.

13. Complaints

If you have a complaint, write to us at help@bokaverdecr.com or call us at +506 0000-0000. The process is free of charge. We confirm that we received your complaint and give you an answer within a maximum of 10 business days.

You can also go to the National Consumer Commission of the Ministry of Economy, Industry and Commerce (line 800-CONSUMO, www.consumo.go.cr).

14. Use of the site

The texts, photographs and trademarks on this site belong to us or are used with authorization. You may use the site to get information and to book, but not for other commercial purposes or in a way that affects its operation or security.

15. Changes to these terms

We may update these terms. Each version shows its publication date. Changes do not affect bookings already made, which are governed by the version you accepted when booking.

16. Governing law

These terms are governed by the laws of the Republic of Costa Rica. Nothing in them limits the rights the law grants you as a consumer. Any dispute may be brought before the National Consumer Commission or the competent courts of Costa Rica.